Adaobi Rhema Oguejiofor
Ikeja Electric (IE), Nigeria’s largest power distribution Company, has introduced a new upgraded version of its Singleview customer service platform in order to take customer experience to another level.
This latest version is an enhanced customer self-service package with combined account management features that are purposely designed and built for all of IE’s customers, including its prepaid, postpaid, maximum demand, non-maximum demand and bilateral customers.
The Head of Business Innovation and Transformation for IE, Paul Ehiagbonare, said that it became important to upgrade the Singleview platform in line with the Company’s customer-first and technology-now policies, adding that the upgrade enables the adequate support of a wider range of customers, while empowering them with features, functionalities and possibilities for excellent customer experience.
In his own words, “as a forward thinking, innovative and customer centric organization, the Singleview 2.0 enables customers to have all the necessary information at the tips of their fingers including how they can resolve issues and make enquiries without necessarily having to visit or calling Ikeja Electric’s offices.”
Ehiagbonare further explained that the Singleview 2.0 platform serves as a major digital touch point that enables both prepaid, postpaid and bilateral customers to set up a new electricity connection, order for meters, as well as manage their accounts and services online.
He noted that the platform also allows customers to view and download their utility bills, purchase electricity units or tokens, view their energy usage and balance, view vending history, know the electricity availability in customer’s area, manage multiple meters, manage access delegation, view loyalty reward status as well as tariff classes and rates. The platform also becomes the access point to IE’s loyalty program, which is expected to kick off soon.
The Acting Head of Corporate Communications for IE, Kingsley Okotie, urged both existing and intending customers of the Company to sign-up on the user friendly application, stating that in addition to the earlier outlined functions, Singleview 2.0 provides a 360 degree view of payment history and information irrespective of the point of payment. It also enables consumers post requests or complaints for prompt response by the business unit or undertaking office in charge of such locations.
Okotie expressed that the upgrade to Singleview 2.0 further reinforces the Company’s commitment and relentless efforts as Nigeria’s best performing Disco, to continuously improve on its technological innovations, which are aimed at ensuring the delivery of quality services and providing access to seamless interactions with its esteemed customers.